| Original language | English |
|---|---|
| Title of host publication | Banking, finance, and accounting: concepts, methodologies, tools, and applications |
| Editors | Information Resources Management Association |
| Place of Publication | Hershey, PA |
| Publisher | IGI Global |
| Pages | 1094-1114 |
| ISBN (Print) | 978-1-4666-6268-1 |
| Publication status | Published - 2015 |
| MoE publication type | A3 Book section, Chapters in research books |
Measurement of service efficiency in different types of banking services: mass services, service factories, service shops, and professional services
Markku Tinnilä
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review