Measurement of service efficiency in different types of banking services: mass services, service factories, service shops, and professional services

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationBanking, finance, and accounting: concepts, methodologies, tools, and applications
EditorsInformation Resources Management Association
Place of PublicationHershey, PA
PublisherIGI Global
Pages1094-1114
ISBN (Print)978-1-4666-6268-1
Publication statusPublished - 2015
MoE publication typeA3 Book section, Chapters in research books

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