Measurement of service efficiency in different types of banking services: mass services, service factories, service shops, and professional services

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationBanking, finance, and accounting: concepts, methodologies, tools, and applications
EditorsInformation Resources Management Association
Place of PublicationHershey, PA
Publication statusPublished - 2015
MoE publication typeA3 Part of a book or another research book

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