Meaningful Moments at Work : Frames Evoked by In-House and Consultancy Designers

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Abstract

Design is increasingly recognized as a competitive advantage for companies, but we know relatively little of the activities and perceptions of designers in different organizational contexts. Based on 69 semi-structured interviews with 34 in-house and 35 consultancy designers, this study investigates the type and framing of 291 reported meaningful moments. We found different dominant experience frames in the two organizational contexts with different connections to innate needs of competence, relatedness and autonomy. Most meaningful moments in both organizations were related to the social context and implications rather than the design activities themselves. The results highlight professional design being an inherently social and contextual activity, urging more research to take an organizationally situated perspective to design.

Details

Original languageEnglish
Pages (from-to)753-774
Number of pages22
JournalDesign Journal
Volume22
Issue number6
Publication statusE-pub ahead of print - 10 Sep 2019
MoE publication typeA1 Journal article-refereed

    Research areas

  • framing, sense-making, design practice, psychology of design, motivation, SELF-DETERMINATION THEORY, PRAGMATIC SOCIOLOGY, MOTIVATION

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