Mass customisation of services: benefits and challenges of configurable services

Mikko Heiskala, Kaija-Stiina Paloheimo, Juha Tiihonen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationFrontiers of e-Business Research 2005 (FeBR), Tampere 26.-28.9.2005
PublisherTampere University of Technology ; University of Tampere
Publication statusPublished - 2006
MoE publication typeA4 Article in a conference publication

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