Purpose - In this paper, we shed light on the multiplicity of organizational knowledge creation activities in a company. When theories of knowledge creation are applied in organizational context it is necessary to understand the multiple knowledge creation activities and their connections. This research aims at starting a discussion about how a company can comprehensively manage its multiple knowledge creation activities. As a first step, we discuss in this paper what kinds of knowledge creation activities can be found in a company.
Design/methodology/approach - A case study approach was applied in this research. The case company is a large Finnish retailer. Research data was gathered through semi-structured interviews with various kinds of managers of the company. Then, nine knowledge creation activities were described as narratives. Finally, we classified the activities to categories.
Originality/value - The main originality of this research is that we discussed multiple knowledge creation activities in a company, while the existing literature about knowledge management tends to concentrate only on one or a few specific knowledge creation activities in a company. In addition, our research would contribute to the discussion of knowledge management by focusing specially on retail industry.
Practical implications - This research provides implications for understanding various kinds of knowledge creation activities in a company. This approach would support practitioners' adaptation of knowledge creation theory into their company.
|Title of host publication||IFKAD - KCWS 2012: 7TH INTERNATIONAL FORUM ON KNOWLEDGE ASSET DYNAMICS, 5TH KNOWLEDGE CITIES WORLD SUMMIT|
|Editors||G Schiuma, JC Spender, T Yigitcanlar|
|Publisher||Institute of Knowledge Asset Management (IKAM)|
|Number of pages||18|
|Publication status||Published - 2012|
|MoE publication type||A4 Conference publication|
|Event||7th International Forum on Knowledge Asset Dynamics (IFKAD) & 5th Knowledge Cities World Summit (KCWS) - Matera, Italy|
Duration: 13 Jun 2012 → 15 Jun 2012
|Conference||7th International Forum on Knowledge Asset Dynamics (IFKAD) & 5th Knowledge Cities World Summit (KCWS)|
|Period||13/06/2012 → 15/06/2012|
- knowledge creation
- knowledge boundaries
- case study
- ORGANIZATIONAL KNOWLEDGE
- DYNAMIC THEORY