Making Services Tangible for Differentiating Between Stakeholder Understandings

Samuli Mäkinen, Pia Helminen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationNordDesign 2014, Espoo, Finland; 27.-29.8.
Pages426-436
ISBN (Electronic)978-1-904670-59-9
Publication statusPublished - 2014
MoE publication typeA4 Article in a conference publication

Keywords

  • user involvement, product and service design, stakeholder understandings, physical modeling, CPM

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