Love and Hate Relationships in a Platform Ecosystem: A case of Finnish Electronic Identity Management

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Abstract

There has been a substantial interest among scholars in digital platforms and their governance. This paper proposes a different perspective on the phenomenon, by providing observations on non-focal firms’ dependencies to external platforms. Using the case study results of Finnish firms’ utilization of a monopolistic BankID authentication platform, we describe the platform ecosystem and its transformation on organizational and technology aspects. We show how legislation can transform the roles and relations between ecosystem participants and lead to the long-time dominant legacy platform weakening. Our study extends existing research on platforms and contributes new knowledge about the enforced adoption of the platform by heterogeneous organizations. These findings have important managerial implications, as they inform how non-focal firms can understand the use of existing and coming digital platforms.
Original languageEnglish
Title of host publicationProceedings of the 51st Hawaii International Conference on System Sciences
Subtitle of host publicationDecision Analytics, Mobile Services and Service Science
PublisherHICSS/IEEE Computer Society
Pages1493-1502
Number of pages10
ISBN (Electronic)978-0-9981331-1-9
DOIs
Publication statusPublished - 3 Jan 2018
MoE publication typeA4 Article in a conference publication
EventAnnual Hawaii International Conference on System Sciences - Waikoloa Village, United States
Duration: 3 Jan 20186 Jan 2018
Conference number: 51
http://hicss.hawaii.edu/

Conference

ConferenceAnnual Hawaii International Conference on System Sciences
Abbreviated titleHICSS
CountryUnited States
CityWaikoloa Village
Period03/01/201806/01/2018
Internet address

Keywords

  • Open Digital Services and Platforms
  • eIDM
  • non-focal role
  • platform ecosystem
  • platform dominance

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    Bazarhanova, A., Yli-Huumo, J., & Smolander, K. (2018). Love and Hate Relationships in a Platform Ecosystem: A case of Finnish Electronic Identity Management. In Proceedings of the 51st Hawaii International Conference on System Sciences: Decision Analytics, Mobile Services and Service Science (pp. 1493-1502). HICSS/IEEE Computer Society. https://doi.org/10.24251/HICSS.2018.187