Lenses of Care – revisiting interconnectedness in service design

Research output: Contribution to conferencePaperScientificpeer-review

48 Downloads (Pure)


This paper focuses on the connections and resonances between an ethical and philosophical concept of care and service design. The paper contributes, on one hand, to discussions on service design seen as a dynamic discipline that addresses relations and responsibilities when shaping our futures. On the other, it highlights the concept of care in our everyday choices, and how it matters in learning context. We first frame our take on service design and our motivation to recalibrate the focus on human-centred design by enhancing, with the concept of care, the understanding of interconnectedness. Then, we introduce, based on literature, three lenses to view the everyday manifestations of care through different perspectives and horizontal depths. We also introduce an experiment within a university course on service design where we included an additional, value-based layer, on ‘care’. The three lenses are then used in discussing and students’ learning reflections and design outcomes, as well as the potential and challenges of the experiment as a transformative experience. Based on our observations, we propose that care as a concept can support in bringing deeper understanding on interrelatedness to service design education.
Original languageEnglish
Publication statusPublished - Sep 2019
MoE publication typeNot Eligible
EventWorld Conference on Design Research
- Manchester School of Art, Manchester, United Kingdom
Duration: 2 Sep 20195 Sep 2019


ConferenceWorld Conference on Design Research
Abbreviated titleIASDR
CountryUnited Kingdom
Internet address

Fingerprint Dive into the research topics of 'Lenses of Care – revisiting interconnectedness in service design'. Together they form a unique fingerprint.

  • Cite this

    Hakio, K., Mattelmäki, T., & Veselova, E. (2019). Lenses of Care – revisiting interconnectedness in service design. Paper presented at World Conference on Design Research
    , Manchester, United Kingdom.