Abstract
This study shows how public healthcare can improve cost-efficiency, effectiveness and accessibility by modelling operation and introducing new management practices, such as lean management. The spesicalised hospital improved performance from 18% to 98% in 2007-2010 when a lead-time of refferrals was used as an indicator. However, car manufacturing origin, closed system based lean's capability to provide sustainable advantage within 'loosely coupled' system of public specialised healthcare is limited, if lexicon is not elaborated, and if multi-level open system and service dominant logic approach is ignored.
| Original language | English |
|---|---|
| Title of host publication | WHAT'S AHEAD IN SERVICE RESEARCH? |
| Editors | T RussoSpena, C Mele |
| Publisher | University of Naples Federico II |
| Pages | 577-589 |
| Number of pages | 13 |
| ISBN (Print) | 979-12-200-1384-0 |
| Publication status | Published - 2016 |
| MoE publication type | A4 Conference publication |
| Event | European Association for Research on Services Conference - Naples, Italy Duration: 8 Sept 2016 → 10 Sept 2016 Conference number: 26 |
Conference
| Conference | European Association for Research on Services Conference |
|---|---|
| Abbreviated title | RESER |
| Country/Territory | Italy |
| City | Naples |
| Period | 08/09/2016 → 10/09/2016 |
Keywords
- INNOVATION