LEAN HEALTHCARE MAY ENDANGER SUSTAINABLE PERFORMANCE IMPROVEMENT, IF SERVICE DOMINANT LOGIC APPROACH IS EXCLUDED

Laura Castren*

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Abstract

    This study shows how public healthcare can improve cost-efficiency, effectiveness and accessibility by modelling operation and introducing new management practices, such as lean management. The spesicalised hospital improved performance from 18% to 98% in 2007-2010 when a lead-time of refferrals was used as an indicator. However, car manufacturing origin, closed system based lean's capability to provide sustainable advantage within 'loosely coupled' system of public specialised healthcare is limited, if lexicon is not elaborated, and if multi-level open system and service dominant logic approach is ignored.

    Original languageEnglish
    Title of host publicationWHAT'S AHEAD IN SERVICE RESEARCH?
    EditorsT RussoSpena, C Mele
    PublisherUniversity Federico II of Naples
    Pages577-589
    Number of pages13
    ISBN (Print)979-12-200-1384-0
    Publication statusPublished - 2016
    MoE publication typeA4 Article in a conference publication
    EventEuropean Association for Research on Services Conference
    - Naples, Italy
    Duration: 8 Sep 201610 Sep 2016
    Conference number: 26

    Conference

    ConferenceEuropean Association for Research on Services Conference
    Abbreviated titleRESER
    CountryItaly
    CityNaples
    Period08/09/201610/09/2016

    Keywords

    • INNOVATION

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