@techreport{a78c717527d14152a1e0c0b2c6bafa2f,
title = "Laatukustannukset julkisessa palvelutuotannossa",
keywords = "cost of quality, public sector, service quality, cost of quality, public sector, service quality, cost of quality, public sector, service quality",
author = "J{\"a}rvinen, {Pekka J.}",
year = "2004",
language = "English",
isbn = "951-22-7078-1",
series = "www.aluenet.com",
publisher = "Teknillinen korkeakoulu Lahden keskus",
number = "24",
pages = "12",
type = "WorkingPaper",
institution = "Teknillinen korkeakoulu Lahden keskus",
}