@inbook{9841478dab6142d4b275bd4a7e07ea31,
title = "Knowledge sharing solutions for field service personnel : Remote assistance",
abstract = "Even if the maintenance technician has access to various knowledge sources during the maintenance operation, there is still sometimes a need for assistance from human experts. The industrial internet, as well as new interaction tools, provides promising solutions for remote assistance. Remote human assistance tools can support human-to-human collaboration by giving the remote expert a hands-on experience of the maintenance target, and on the other hand giving the maintenance technician in the field an experience of the presence of the supporting expert.",
keywords = "industrial maintenance work, remote assistance, remote operation, D2 Professional book section, 1 Open Access (Publisher's version), 214 Mechanical engineering",
author = "Rafael {\AA}man and Susanna Aromaa and Eija Kaasinen",
year = "2017",
language = "English",
isbn = "978-952-238-178-1",
series = "Dimecc publications series",
publisher = "DIMECC Oy",
number = "No. 11",
pages = "108--111",
booktitle = "S-STEP - Smart Technologies for Lifecycle Performance",
address = "Finland",
}