Knowledge management and customer relationships management: management of customer feedback

Eila Järvenpää, Eerikki Mäki

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationThird European Conference on Organizational Knowledge, Learning, and Capabilities - OKLC 2002. Athen, Greece, April 5-6, 2002
Publication statusPublished - 2002
MoE publication typeA4 Article in a conference publication

Keywords

  • crm
  • knowledge
  • management

Cite this

Järvenpää, E., & Mäki, E. (2002). Knowledge management and customer relationships management: management of customer feedback. In Third European Conference on Organizational Knowledge, Learning, and Capabilities - OKLC 2002. Athen, Greece, April 5-6, 2002