@techreport{841d4a4f91014d4ca44ecce6bb40e8b0,
title = "Kirjaston k{\"a}ytt{\"a}j{\"a}tutkimus 1994",
keywords = "customer satisfaction, libraries, performance measurement, customer satisfaction, libraries, performance measurement, customer satisfaction, libraries, performance measurement",
author = "Taija Noro and Saija Nieminen and Sirkku K{\"a}ns{\"a}l{\"a}",
year = "1995",
language = "English",
isbn = "951-22-2668-5",
series = "OTA-kirjasto A",
publisher = "Helsinki University of Technology",
number = "19",
pages = "15",
address = "Finland",
type = "WorkingPaper",
institution = "Helsinki University of Technology",
}