Abstract
The article, titled a critical look at the prerequisites of user-centred ICT procurements in the public sector, examines the challenges of digitalisation.
It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digital
services through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article,
we present qualitative research that explores the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudes
that guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.
It focuses on the requirements of user-centredness in the acquisition of information and communication technology (ICT) in the public sector. Previous research has examined the development of information systems and digital
services through theoretical models of acceptance and success. These models are conceptually linked with the models of user-centred design (UCD). However, user-centric viewpoints do not always thrive in organisations. In this article,
we present qualitative research that explores the social practices of public sector ICT procurement. We analyse the discourse in a set of public tendering notices critically and observe shortcomings in tools, competencies and attitudes
that guide the procurement process. We conclude the article with suggestions towards a more user-centric approach.
| Translated title of the contribution | A Critical Look at the Prerequisites of User-Centred ICT Procurements in the Public Sector |
|---|---|
| Original language | Finnish |
| Pages (from-to) | 155-173 |
| Number of pages | 19 |
| Journal | Hallinnon tutkimus |
| Volume | 38 |
| Issue number | 3 |
| Publication status | Published - 20 Dec 2019 |
| MoE publication type | A1 Journal article-refereed |
Keywords
- user-centred design
- ICT
- Public Procurement
- critical discourse analysis