Introduction to Service Design for UX Designers

Stuart Cockbill; Val Mitchell; Virpi Roto; Jung-Joo Lee; Effie Lai Chong Law

doi:10.1145/3491101.3503762

Abstract

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, teachers, and researchers, and those interested in systemic approaches to design.

Original language	English
Number of pages	3
DOIs	https://doi.org/10.1145/3491101.3503762
Publication status	Published - 27 Apr 2022
MoE publication type	Not Eligible
Event	ACM SIGCHI Annual Conference on Human Factors in Computing Systems - Virtual, Online, New Orleans, United States Duration: 30 Apr 2022 → 5 May 2022

Conference

Conference	ACM SIGCHI Annual Conference on Human Factors in Computing Systems
Abbreviated title	ACM CHI
Country/Territory	United States
City	New Orleans
Period	30/04/2022 → 05/05/2022

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10.1145/3491101.3503762

Cite this

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Introduction to Service Design for UX Designers

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