Introduction to Service Design for UX Designers

Virpi Roto; Val Mitchell; Stuart Cockbill; Jodi Forlizzi; Jung Joo Lee; Effie L.C. Law

doi:10.1145/3419249.3420074

Abstract

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.

Original language	English
Number of pages	3
DOIs	https://doi.org/10.1145/3419249.3420074
Publication status	Published - 25 Oct 2020
MoE publication type	Not Eligible
Event	Nordic Conference on Human-Computer Interaction - Virtual, Online, Tallinn, Estonia Duration: 25 Oct 2020 → 29 Oct 2020 Conference number: 11

Conference

Conference	Nordic Conference on Human-Computer Interaction
Abbreviated title	NordiCHI
Country/Territory	Estonia
City	Tallinn
Period	25/10/2020 → 29/10/2020

Keywords

Service Design
User Experience
User Experience Design

Access to Document

10.1145/3419249.3420074

Cite this

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title = "Introduction to Service Design for UX Designers",

abstract = "We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.",

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author = "Virpi Roto and Val Mitchell and Stuart Cockbill and Jodi Forlizzi and Lee, {Jung Joo} and Law, {Effie L.C.}",

note = "Extended abstract; Nordic Conference on Human-Computer Interaction, NordiCHI ; Conference date: 25-10-2020 Through 29-10-2020",

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AU - Lee, Jung Joo

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AB - We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, and students, and those with an interest in systemic approaches to design.

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KW - User Experience

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