Interplay between offering, provider and customer in product-service systems design

Tuomas Ritola*, Eric Coatanea

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    1 Citation (Scopus)


    Customer value creation is pivotal for a company in order to be able to create value for their shareholders. Product-service systems (PSS) offer new ways for creating added value in comparison to selling traditional products with added services. The goal in this article is to study a product-service system design project and identify different interactions in the three dimensions of product-service systems - The offering, the provider, and the user/customer. Being able to identify interactions between the design elements in the three PSS dimensions would advance our understanding about PSS development in general and facilitate designing higher-value product-service systems. The research utilizes first-hand data of an availability-oriented reverse vending machine design project undergone in the research group during 2011-2012. The research resulted in identifying concrete interactions with potentially complex dynamics between the elements from the three dimensions. The interactions between the dimensions play an important role in PSS development, they may provide interesting openings for value creation, and they definitely deserve more attention and further research in the domain.

    Original languageEnglish
    Title of host publicationProceedings of the 19th International Conference on Engineering Design: Design for Harmonies, ICED 2013
    Number of pages10
    Volume4 DS75-04
    Publication statusPublished - 2013
    MoE publication typeA4 Article in a conference publication
    EventInternational Conference on Engineering Design - Seoul, Korea, Republic of
    Duration: 19 Aug 201322 Aug 2013
    Conference number: 19

    Publication series

    NameInternational Conference on Engineering Design
    PublisherDesign Society
    ISSN (Print)2220-4334


    ConferenceInternational Conference on Engineering Design
    Abbreviated titleICED
    CountryKorea, Republic of


    • Design engineering
    • Product-service systems
    • Value

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