TY - GEN
T1 - Intelligent Patient Flow Management System at a Primary Healthcare Center-The Effect on Service Use and Costs
AU - Tenhunen, Henni
AU - Hirvonen, Petteri
AU - Linna, Miika
AU - Halminen, Olli
AU - Hörhammer, Iiris
PY - 2018/1/1
Y1 - 2018/1/1
N2 - An intelligent patient flow management system (IPFM) was piloted at a large primary healthcare center in Finland in August 2017. The goals of the system are to help patients avoid unnecessary calls and visits to their health center and to enhance the use of professional resources through more streamlined patient pathways and the re-allocation of professionals from assessment tasks to actual patient care. These goals should be reflected in the decreased service costs through optimized contact forms. Using multiple regression analysis, we studied the associations between IPFM and patients' service utilization (17,943 patients; 73,038 service contacts) during the first five months of the pilot in 2017. The results indicated that the use of IPFM by the patient was associated with a decrease of EUR 31 in the total service costs of the patient in the study period. This decrease is 14% of patient's average total service cost.
AB - An intelligent patient flow management system (IPFM) was piloted at a large primary healthcare center in Finland in August 2017. The goals of the system are to help patients avoid unnecessary calls and visits to their health center and to enhance the use of professional resources through more streamlined patient pathways and the re-allocation of professionals from assessment tasks to actual patient care. These goals should be reflected in the decreased service costs through optimized contact forms. Using multiple regression analysis, we studied the associations between IPFM and patients' service utilization (17,943 patients; 73,038 service contacts) during the first five months of the pilot in 2017. The results indicated that the use of IPFM by the patient was associated with a decrease of EUR 31 in the total service costs of the patient in the study period. This decrease is 14% of patient's average total service cost.
KW - artificial intelligence
KW - health system performance
KW - Intelligent patient flow management
KW - primary health care
KW - service utilization
UR - http://www.scopus.com/inward/record.url?scp=85054780487&partnerID=8YFLogxK
U2 - 10.3233/978-1-61499-921-8-142
DO - 10.3233/978-1-61499-921-8-142
M3 - Conference contribution
C2 - 30306924
AN - SCOPUS:85054780487
SN - 9781614999201
T3 - Studies in Health Technology and Informatics
SP - 142
EP - 146
BT - Decision Support Systems and Education
PB - IOS Press
T2 - Special Topic Conference of the European Federation for Medical Informatics
Y2 - 15 October 2018 through 16 October 2018
ER -
