Institutional logics as inhibitors or levers? The case of mobile payments in Finland

Mikko Riikkinen, Ilkka Lähteenmäki, Satu Nätti

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Abstract

This chapter aims to explore what kind of institutional barriers companies must overcome in order to innovate a new mobile payment service. A qualitative case study of mobile payment development in Finnish financial sector is applied to explore institutional factors affecting innovation in payment services. Major findings suggest that the institutional factors (cultural-cognitive, normative, and regulative) affect innovation of mobile payment services in highly institutionalized settings. In addition to defining those barriers, in this study we find that start-ups can use institutional barriers of traditional incumbents as levers for their own innovations.
Original languageEnglish
Title of host publicationMarketing and Mobile Financial Services, A Global Perspective on Digital Banking Consumer Behaviour
PublisherRoutledge
Chapter10
Pages200-223
Number of pages24
ISBN (Electronic)9781351174466
ISBN (Print)978-0-8153-8694-0
DOIs
Publication statusPublished - 2019
MoE publication typeA3 Part of a book or another research book

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    Riikkinen, M., Lähteenmäki, I., & Nätti, S. (2019). Institutional logics as inhibitors or levers? The case of mobile payments in Finland. In Marketing and Mobile Financial Services, A Global Perspective on Digital Banking Consumer Behaviour (pp. 200-223). Routledge. https://doi.org/10.4324/9781351174466-10