Institutional logics as inhibitors or levers? The case of mobile payments in Finland

Mikko Riikkinen; Ilkka Lähteenmäki; Satu Nätti

doi:10.4324/9781351174466-10

Institutional logics as inhibitors or levers? The case of mobile payments in Finland

Mikko Riikkinen, Ilkka Lähteenmäki, Satu Nätti

Department of Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

2 Citations (Scopus)

Abstract

This chapter aims to explore what kind of institutional barriers companies must overcome in order to innovate a new mobile payment service. A qualitative case study of mobile payment development in Finnish financial sector is applied to explore institutional factors affecting innovation in payment services. Major findings suggest that the institutional factors (cultural-cognitive, normative, and regulative) affect innovation of mobile payment services in highly institutionalized settings. In addition to defining those barriers, in this study we find that start-ups can use institutional barriers of traditional incumbents as levers for their own innovations.

Original language	English
Title of host publication	Marketing and Mobile Financial Services, A Global Perspective on Digital Banking Consumer Behaviour
Publisher	Routledge
Chapter	10
Pages	200-223
Number of pages	24
ISBN (Electronic)	9781351174466
ISBN (Print)	978-0-8153-8694-0
DOIs	https://doi.org/10.4324/9781351174466-10
Publication status	Published - 17 Jan 2019
MoE publication type	A3 Book section, Chapters in research books

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10.4324/9781351174466-10

http://urn.fi/urn:nbn:fi-fe2019032610055

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Institutional logics as inhibitors or levers? The case of mobile payments in Finland. / Riikkinen, Mikko; Lähteenmäki, Ilkka; Nätti, Satu.
Marketing and Mobile Financial Services, A Global Perspective on Digital Banking Consumer Behaviour. Routledge, 2019. p. 200-223.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

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Institutional logics as inhibitors or levers? The case of mobile payments in Finland

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