Abstract
This chapter aims to explore what kind of institutional barriers companies must overcome in order to innovate a new mobile payment service. A qualitative case study of mobile payment development in Finnish financial sector is applied to explore institutional factors affecting innovation in payment services. Major findings suggest that the institutional factors (cultural-cognitive, normative, and regulative) affect innovation of mobile payment services in highly institutionalized settings. In addition to defining those barriers, in this study we find that start-ups can use institutional barriers of traditional incumbents as levers for their own innovations.
| Original language | English |
|---|---|
| Title of host publication | Marketing and Mobile Financial Services, A Global Perspective on Digital Banking Consumer Behaviour |
| Publisher | Routledge |
| Chapter | 10 |
| Pages | 200-223 |
| Number of pages | 24 |
| ISBN (Electronic) | 9781351174466 |
| ISBN (Print) | 978-0-8153-8694-0 |
| DOIs | |
| Publication status | Published - 2019 |
| MoE publication type | A3 Part of a book or another research book |
Fingerprint Dive into the research topics of 'Institutional logics as inhibitors or levers? The case of mobile payments in Finland'. Together they form a unique fingerprint.
Cite this
Riikkinen, M., Lähteenmäki, I., & Nätti, S. (2019). Institutional logics as inhibitors or levers? The case of mobile payments in Finland. In Marketing and Mobile Financial Services, A Global Perspective on Digital Banking Consumer Behaviour (pp. 200-223). Routledge. https://doi.org/10.4324/9781351174466-10