Incremental and radical service innovation in living labs

Seppo Leminen*, Mika Westerlund

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2 Citations (Scopus)


Living labs provide a new, under researched form of open innovation. Although open innovation is increasingly popular in service development, extant literature lacks knowledge of different open service innovation strategies, which companies can employ. This chapter focuses on strategies that firms can take in co-creating service innovations through living labs. The authors found nine open service innovation strategies based on an analysis of 26 living labs in four countries. Understanding of strategies and their links with incremental or radical innovation outcomes aid managers to set up an efficient innovation management. Knowledge of various strategies helps companies to succeed in service development and innovation novelty assessment based on the characteristics of the living lab.

Original languageEnglish
Title of host publicationEconomics: Concepts, Methodologies, Tools, and Applications
Number of pages15
ISBN (Electronic)9781466684690
Publication statusPublished - 30 Jun 2015
MoE publication typeA3 Part of a book or another research book


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