Increasing awareness of the co-productive nature of professional services through blueprinting

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Original language	English
Title of host publication	International Symposium of Service Sciences (ISSS), Leipzig, 23.3.2009
Editors	R. Alt, K.-P. Fähnrich, B. Franczyk
Place of Publication	Logos Verlag, Berlin
Publication status	Published - 2009
MoE publication type	A4 Conference publication

Cite this

@inproceedings{480ec0802c614822949a8d1793d35326,

title = "Increasing awareness of the co-productive nature of professional services through blueprinting",

author = "Saara Brax and Paul Lillrank",

year = "2009",

language = "English",

editor = "R. Alt and K.-P. F{\"a}hnrich and B. Franczyk",

booktitle = "International Symposium of Service Sciences (ISSS), Leipzig, 23.3.2009",

}

Increasing awareness of the co-productive nature of professional services through blueprinting. / Brax, Saara; Lillrank, Paul.
International Symposium of Service Sciences (ISSS), Leipzig, 23.3.2009. ed. / R. Alt; K.-P. Fähnrich; B. Franczyk. Logos Verlag, Berlin, 2009.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review