@article{36e5374ef04c47a284ce051a521bf726,
title = "Improving University Teaching: A Professional Service Operation Perspective",
keywords = "Service design, Process improvement, Teaching and learning, Flipped learning, Professional service operations",
author = "Max Finne",
year = "2018",
month = jan,
day = "1",
doi = "10.1108/IJOPM-12-2016-0729",
language = "English",
volume = "38",
pages = "1765–1795",
journal = "International Journal of Operations And Production Management ",
issn = "0144-3577",
publisher = "Emerald",
number = "9",
}