Improving patient experience in a children's hospital: New digital services for children and their families

Nina Karisalmi*, Johanna Kaipio, Pekka Lahdenne

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

1 Citation (Scopus)
314 Downloads (Pure)


Digital services are increasingly being developed for the healthcare sector. In Finland, the five university hospitals in 2016 launched a virtual hospital platform, that includes several portals. The aim of this study is to explore the needs of children and their families related to digital services in the context of a children's hospital in Finland. Two methods were used to examine the needs and expectations of children and their families: a web-based survey for parents and video diaries for children. We identified nine categories of needs and noticed they were related to better communication between families, healthcare professionals, and peers. These observations were used to further analyze possible novel digital services for child patients' families to support and to complement the recently launched platform.

Original languageEnglish
Title of host publicationBuilding Continents of Knowledge in Oceans of Data
Subtitle of host publicationThe Future of Co-Created eHealth - Proceedings of MIE 2018
PublisherIOS Press
Number of pages5
ISBN (Electronic)9781614998518
Publication statusPublished - 1 Jan 2018
MoE publication typeA4 Conference publication
EventMedical Informatics Europe Conference
- Gothenburg, Sweden
Duration: 24 Apr 201826 Apr 2018
Conference number: 40

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


ConferenceMedical Informatics Europe Conference
Abbreviated titleMIE


  • Child patient
  • Children's hospital
  • Digital services
  • Parents
  • Patient experience
  • Peer support


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