Implications of hospital workers’ sense of safety and effectiveness in participatory design

Floris van der Marel*

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Participatory design initiatives help promote more voice on the work floor—if the social dynamics are encouraging. Interest in understanding employee voice is rising due to being linked to employee satisfaction and retention, as well as greater organisational success. Forty-four interviews were conducted with nurses, care providers, and support service providers inquiring about their moments of influence and team dynamics in two design workshops. Participants shared moments influencing safety, describing a sense of cohesion, inclusion, or collaboration; as well as moments influencing effectiveness, linked to the workshop process, their expertise, or project impact. While these themes were common across the three job roles, how they framed the moments differed. This study provides insights into how different contributions and varying perceptions of valuable impact coexist. As such, this increases our understanding of how to achieve more genuine participation.

Original languageEnglish
Number of pages18
JournalDesign Journal
DOIs
Publication statusE-pub ahead of print - 25 Sept 2024
MoE publication typeA1 Journal article-refereed

Keywords

  • effectiveness
  • employee voice
  • Participatory design
  • safety
  • workshops

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