@phdthesis{5fd0e29ddb004390aba70705d5e22948,
title = "Implementing ICT-supported training in organizations : a service and relationship management view",
keywords = "e-learning, ICT-support, process simulation, relationship management, service management, training, e-learning, ICT-support, process simulation, relationship management, service management, training, e-learning, ICT-support, process simulation, relationship management, service management, training",
author = "Anu Moisio",
year = "2005",
language = "English",
isbn = "951-22-8002-7",
series = "SimLab Dissertation Series",
publisher = "Helsinki University of Technology",
number = "2",
}