Implementation of automation as distributed cognition in knowledge work organizations: Six recommendations for managers

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Abstract

Knowledge work organizations are increasingly leveraging automation to enhance and transform their business processes. Many types of automation tools are being deployed in a large variety of information processing tasks, requiring effective management of human–automation co-operation. Yet, conceptual understanding of human–automation hybrid work remains thin and current literature lacks practical recommendations for managers. To address this gap, we synthesize findings from our three earlier case studies with organizations pursuing a wide array of automation tools and examine them through the lens of distributed cognition. We demonstrate how distributed cognition informs about the organizing for human-automation interaction when deploying automation. Our contribution lies in the presentation of six recommendations on three issues: human–automation task allocation, mitigation of the risk of deskilling, and management of collective knowledge across human and automation.
Original languageEnglish
Title of host publication40th International Conference on Information Systems, ICIS 2019
PublisherAssociation for Information Systems
Number of pages16
ISBN (Electronic)9780996683197
Publication statusPublished - 1 Jan 2020
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Information Systems - Munich, Germany
Duration: 15 Dec 201918 Dec 2019
Conference number: 40
https://icis2019.aisconferences.org

Publication series

NameInternational Conference on Information Systems
ISSN (Electronic)1026-1079

Conference

ConferenceInternational Conference on Information Systems
Abbreviated titleICIS
CountryGermany
CityMunich
Period15/12/201918/12/2019
Internet address

Keywords

  • Automation
  • RPA
  • Distributed Cognition
  • Deskilling
  • Task allocation
  • Knowledge

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    Asatiani, A., Penttinen, E., Rinta-Kahila, T., & Salovaara, A. (2020). Implementation of automation as distributed cognition in knowledge work organizations: Six recommendations for managers. In 40th International Conference on Information Systems, ICIS 2019 (International Conference on Information Systems). Association for Information Systems.