Knowledge work organizations are increasingly leveraging automation to enhance and transform their business processes. Many types of automation tools are being deployed in a large variety of information processing tasks, requiring effective management of human–automation co-operation. Yet, conceptual understanding of human–automation hybrid work remains thin and current literature lacks practical recommendations for managers. To address this gap, we synthesize findings from our three earlier case studies with organizations pursuing a wide array of automation tools and examine them through the lens of distributed cognition. We demonstrate how distributed cognition informs about the organizing for human-automation interaction when deploying automation. Our contribution lies in the presentation of six recommendations on three issues: human–automation task allocation, mitigation of the risk of deskilling, and management of collective knowledge across human and automation.
|Title of host publication||40th International Conference on Information Systems, ICIS 2019|
|Publisher||Association for Information Systems|
|Number of pages||16|
|Publication status||Published - 1 Jan 2020|
|MoE publication type||A4 Article in a conference publication|
|Event||International Conference on Information Systems - Munich, Germany|
Duration: 15 Dec 2019 → 18 Dec 2019
Conference number: 40
|Name||International Conference on Information Systems|
|Conference||International Conference on Information Systems|
|Period||15/12/2019 → 18/12/2019|
- Distributed Cognition
- Task allocation
Asatiani, A., Penttinen, E., Rinta-Kahila, T., & Salovaara, A. (2020). Implementation of automation as distributed cognition in knowledge work organizations: Six recommendations for managers. In 40th International Conference on Information Systems, ICIS 2019 (International Conference on Information Systems). Association for Information Systems.