‘If It Ain’t Broke, Don’t Explain It’: The Influence of Visual and Verbal Information about Prior Use on Consumers’ Evaluations of Refurbished Electronics

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‘If It Ain’t Broke, Don’t Explain It’: The Influence of Visual and Verbal Information about Prior Use on Consumers’ Evaluations of Refurbished Electronics. / Mugge, Ruth; de Jong, Wytske; Person, Oscar; Hultink, Erik Jan.

In: Design Journal, 25.05.2018, p. 1-22.

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@article{86618f6b59bf4bca874f6ca98bc09b0d,
title = "‘If It Ain’t Broke, Don’t Explain It’: The Influence of Visual and Verbal Information about Prior Use on Consumers’ Evaluations of Refurbished Electronics",
abstract = "Refurbishment presents opportunities for designers to improve the sustainability of new and old products via an experiment and post hoc interviews, this research investigates and explores how information about prior use – offered in a visual (signs of wear and tear) or verbal (textual description) form – influences consumers’ evaluations of refurbished products. The findings show that visual information about prior use has a negative effect on consumers’ evaluations of refurbished electronics. Furthermore, presenting consumers with verbal information on prior use can negatively affect consumers’ evaluations of a refurbished product if no signs of wear and tear are present because it confuses consumers. If signs of wear and tear are present, verbal information about prior use will not influence consumers’ evaluations.",
keywords = "consumer behaviour, refurbished products, wear and tear, circular economy, remanufacturing",
author = "Ruth Mugge and {de Jong}, Wytske and Oscar Person and Hultink, {Erik Jan}",
year = "2018",
month = "5",
day = "25",
doi = "10.1080/14606925.2018.1472856",
language = "English",
pages = "1--22",
journal = "Design Journal",
issn = "1460-6925",

}

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TY - JOUR

T1 - ‘If It Ain’t Broke, Don’t Explain It’: The Influence of Visual and Verbal Information about Prior Use on Consumers’ Evaluations of Refurbished Electronics

AU - Mugge, Ruth

AU - de Jong, Wytske

AU - Person, Oscar

AU - Hultink, Erik Jan

PY - 2018/5/25

Y1 - 2018/5/25

N2 - Refurbishment presents opportunities for designers to improve the sustainability of new and old products via an experiment and post hoc interviews, this research investigates and explores how information about prior use – offered in a visual (signs of wear and tear) or verbal (textual description) form – influences consumers’ evaluations of refurbished products. The findings show that visual information about prior use has a negative effect on consumers’ evaluations of refurbished electronics. Furthermore, presenting consumers with verbal information on prior use can negatively affect consumers’ evaluations of a refurbished product if no signs of wear and tear are present because it confuses consumers. If signs of wear and tear are present, verbal information about prior use will not influence consumers’ evaluations.

AB - Refurbishment presents opportunities for designers to improve the sustainability of new and old products via an experiment and post hoc interviews, this research investigates and explores how information about prior use – offered in a visual (signs of wear and tear) or verbal (textual description) form – influences consumers’ evaluations of refurbished products. The findings show that visual information about prior use has a negative effect on consumers’ evaluations of refurbished electronics. Furthermore, presenting consumers with verbal information on prior use can negatively affect consumers’ evaluations of a refurbished product if no signs of wear and tear are present because it confuses consumers. If signs of wear and tear are present, verbal information about prior use will not influence consumers’ evaluations.

KW - consumer behaviour

KW - refurbished products

KW - wear and tear

KW - circular economy

KW - remanufacturing

U2 - 10.1080/14606925.2018.1472856

DO - 10.1080/14606925.2018.1472856

M3 - Article

SP - 1

EP - 22

JO - Design Journal

JF - Design Journal

SN - 1460-6925

ER -

ID: 27114142