Abstract
In this study we show experimental results on using Independent Component Analysis (ICA) and the Self-Organizing Map (SOM) in document analysis. Our documents are segments of spoken dialogues carried out over the telephone in a customer service, transcribed into text. The task is to analyze the topics of the discussions, and to group the discussions into meaningful subsets. The quality of the grouping is studied by comparing to a manual topical classification of the documents.
Original language | English |
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Title of host publication | SIGIR '02: Proceedings of the 25th annual international ACM SIGIR conference on Research and development in information retrieval |
Publisher | ACM |
Pages | 361-362 |
ISBN (Electronic) | 978-1-58113-561-9 |
DOIs | |
Publication status | Published - 2002 |
MoE publication type | A4 Conference publication |
Event | International ACM SIGIR Conference on Research and Development in Information Retrieval - Tampere, Finland Duration: 11 Aug 2002 → 15 Aug 2002 Conference number: 25 |
Conference
Conference | International ACM SIGIR Conference on Research and Development in Information Retrieval |
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Country/Territory | Finland |
City | Tampere |
Period | 11/08/2002 → 15/08/2002 |
Keywords
- dialogue data
- independent component analysis
- self-organizing map
- text analysis