Human role in industrial installed base information gathering

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    3 Citations (Scopus)
    107 Downloads (Pure)


    Manual data gathering and data quality in industrial context have been, to some extent, discussed in the existing literature. The focus has been on companies’ own staff as data collectors. In the case of industrial companies, own staff might often be the only resource that can be harnessed to data gathering. However, this does not always hold true, and hence exploring also other alternatives is worthwhile. We have identified four data collector groups that can possibly be involved in the manual data gathering process, namely own staff, customers, equipment users and other parties. This paper explores the characteristics of the identified groups as potential data gatherers and provides our insights on how manual installed base information gathering utilizing multiple data collector groups could be approached.
    Original languageEnglish
    Title of host publication2nd International Through-life Engineering Services Conference; Cranfield, United Kingdom; November 5-6, 2013
    EditorsRajkumar Roy, Ashutosh Tiwari, Andy Shaw, Colin Bell, Paul Phillips
    Publication statusPublished - 2013
    MoE publication typeA4 Article in a conference publication
    EventInternational Through-Life Engineering Services Conference - Cranfield University, Cranfield, United Kingdom
    Duration: 5 Nov 20136 Dec 2013
    Conference number: 2

    Publication series

    NameProcedia CIRP
    ISSN (Electronic)2212-8271


    ConferenceInternational Through-Life Engineering Services Conference
    Country/TerritoryUnited Kingdom


    • crowdsourcing
    • data collector
    • installed base information
    • manual data gathering


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