Human-centred design practice and challenges in four Finnish organisational information system development projects

Pauliina Ikävalko*, Mikko Korpela

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

Abstract

The objective of this study was to recognise challenges that designers face when they are applying a human-centred design approach into organisational information system development projects. Participant-observation during the years 2004–2013 and inductive analysis were used to gain an understanding of designers’ everyday work practices and real-life obstacles. Analysis led to the four categories of human-centred design work barriers: contract limitations, contradictory expectations, technological disinterest and isolation of designers. These barriers indicate that the designer’s role in development projects is still vague and unclear, which makes it harder to work productively and affect usability related decisions.

Original languageEnglish
Pages (from-to)329-341
Number of pages13
JournalJournal of Design Research
Volume15
Issue number3-4
DOIs
Publication statusPublished - 2017
MoE publication typeA1 Journal article-refereed

Keywords

  • Contract limitations
  • Contradictory expectations
  • Design practice
  • Design research
  • Design-work barriers
  • Designer’s role
  • Development projects
  • Finland
  • HCD
  • Human-centred design
  • Human-centred design practice
  • Isolation of designers
  • Organisational information systems
  • Technological disinterest

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