How patients talk about care? identifying patient experience expressions from online discussions

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Patient experience is an emerging concept that supports the improvement of healthcare services through identified patient expectations and experiences. In addition to structured feedback through official channels, experiences about healthcare appear increasingly in digital services and social media. We explore a new patient experience harvesting process based on linguistic patterns to identify relevant expressions in online discussions about children's health. Our results from the analysis of 98 229 unique sentences suggests that the 7-step process can be useful in discovering patients' evaluations of their care experiences. We propose ways to extend the process to other care contexts by adjusting the semantic reference models.
Original languageEnglish
Title of host publicationBuilding Continents of Knowledge in Oceans of Data
Subtitle of host publicationThe Future of Co-Created eHealth - Proceedings of MIE 2018
PublisherIOS Press
Number of pages5
ISBN (Electronic)9781614998518
Publication statusPublished - 2018
MoE publication typeA4 Conference publication
EventMedical Informatics Europe Conference
- Gothenburg, Sweden
Duration: 24 Apr 201826 Apr 2018
Conference number: 40

Publication series

NameStudies in Health Technology and Informatics
PublisherIOS Press
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


ConferenceMedical Informatics Europe Conference
Abbreviated titleMIE


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