Abstract
Patient experience is an emerging concept that supports the improvement of healthcare services through identified patient expectations and experiences. In addition to structured feedback through official channels, experiences about healthcare appear increasingly in digital services and social media. We explore a new patient experience harvesting process based on linguistic patterns to identify relevant expressions in online discussions about children's health. Our results from the analysis of 98 229 unique sentences suggests that the 7-step process can be useful in discovering patients' evaluations of their care experiences. We propose ways to extend the process to other care contexts by adjusting the semantic reference models.
| Original language | English |
|---|---|
| Title of host publication | Building Continents of Knowledge in Oceans of Data |
| Subtitle of host publication | The Future of Co-Created eHealth - Proceedings of MIE 2018 |
| Publisher | IOS Press |
| Pages | 116-120 |
| Number of pages | 5 |
| ISBN (Electronic) | 9781614998518 |
| DOIs | |
| Publication status | Published - 2018 |
| MoE publication type | A4 Article in a conference publication |
| Event | Medical Informatics Europe Conference - Gothenburg, Sweden Duration: 24 Apr 2018 → 26 Apr 2018 Conference number: 40 |
Publication series
| Name | Studies in Health Technology and Informatics |
|---|---|
| Publisher | IOS Press |
| Volume | 247 |
| ISSN (Print) | 0926-9630 |
| ISSN (Electronic) | 1879-8365 |
Conference
| Conference | Medical Informatics Europe Conference |
|---|---|
| Abbreviated title | MIE |
| Country/Territory | Sweden |
| City | Gothenburg |
| Period | 24/04/2018 → 26/04/2018 |