How OpusCapita Used Internal RPA Capabilities to Offer Services to Clients

Research output: Contribution to journalArticleScientificpeer-review

Researchers

  • Petri Hallikainen
  • Riitta Bekkhus
  • Shan Pan

Research units

  • Aalto University
  • University of Sydney
  • University of New South Wales

Abstract

Robotic process automation (RPA) is a promising new technology that can generate significant returns on investment for companies. RPA also provides a new business opportunity for BPO (business process outsourcing) providers. This article describes the RPA journey of OpusCapita, a BPO provider that first created a strong internal RPA capability and then extended its operations to providing RPA services to clients. The lessons learned from this case are valuable for BPO providers both for internal RPA adoption and for offering RPA services to clients.(1,2)

Details

Original languageEnglish
Pages (from-to)41-52
Number of pages12
JournalMIS Quarterly Executive
Volume17
Issue number1
Publication statusPublished - Mar 2018
MoE publication typeA1 Journal article-refereed

ID: 27328578