Abstract
Robotic process automation (RPA) is a promising new technology that can generate significant returns on investment for companies. RPA also provides a new business opportunity for BPO (business process outsourcing) providers. This article describes the RPA journey of OpusCapita, a BPO provider that first created a strong internal RPA capability and then extended its operations to providing RPA services to clients. The lessons learned from this case are valuable for BPO providers both for internal RPA adoption and for offering RPA services to clients.(1,2)
| Original language | English |
|---|---|
| Pages (from-to) | 41-52 |
| Number of pages | 12 |
| Journal | MIS Quarterly Executive |
| Volume | 17 |
| Issue number | 1 |
| Publication status | Published - Mar 2018 |
| MoE publication type | A1 Journal article-refereed |