How Lead Users Changed Cashier Service

Reetta Maila; Jussi Ekqvist; Sara Ikävalko

How Lead Users Changed Cashier Service

Reetta Maila, Jussi Ekqvist, Sara Ikävalko

Department of Industrial Engineering and Management

Research output: Contribution to conference › Paper › Scientific

Original language	English
Publication status	Published - 2012
Event	Service Design and Service Innovation Conference - Espoo, Finland Duration: 8 Feb 2012 → 10 Feb 2012 Conference number: 3

Conference

Conference	Service Design and Service Innovation Conference
Abbreviated title	ServDes
Country/Territory	Finland
City	Espoo
Period	08/02/2012 → 10/02/2012

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@conference{71e8d372b56744e69885219773001d11,

title = "How Lead Users Changed Cashier Service",

author = "Reetta Maila and Jussi Ekqvist and Sara Ik{\"a}valko",

note = "Proceedings of the ServDes 2012 conference. Espoo, Finland.; Service Design and Service Innovation Conference, ServDes ; Conference date: 08-02-2012 Through 10-02-2012",

year = "2012",

language = "English",

}