Abstract
Purpose: The value created in the network of users, customers, and service providers will be the competitive advantage of businesses in the future. Facility management (FM) organisations, in order to be innovative and stay competitive, need to understand the evolution of business logic and apply it in practice. Hence, the aim of this paper is to study value co-creation opportunities for FM by analyzing various service businesses and identifying the key points for successful service development in FM sector.
Approach: First, the literature on value co-creation and added value of FM is studied. After this, available services for knowledge worker are analysed by using Business Model Canvas in order to identify the evolution of business. Interviews with practitioners in FM-service provision supplement the previous knowledge from the analysis of services.
Results: As a result, the ways to co-create value are listed. Empirical results are validated by applying them into value co-creation concept based on the literature. Identified ways to co-create value help practitioners to understand new business logic and pinpoint opportunities for FM to exploit it. This paper contributes to the academic discussion by introducing the phenomenon of value co-creation in FM research.
Approach: First, the literature on value co-creation and added value of FM is studied. After this, available services for knowledge worker are analysed by using Business Model Canvas in order to identify the evolution of business. Interviews with practitioners in FM-service provision supplement the previous knowledge from the analysis of services.
Results: As a result, the ways to co-create value are listed. Empirical results are validated by applying them into value co-creation concept based on the literature. Identified ways to co-create value help practitioners to understand new business logic and pinpoint opportunities for FM to exploit it. This paper contributes to the academic discussion by introducing the phenomenon of value co-creation in FM research.
| Original language | English |
|---|---|
| Title of host publication | Facilities management research and practice : does FM contribute to happiness in Nordic countries? |
| Subtitle of host publication | CFM Second Nordic Conference 29-30 August 2016 |
| Editors | Per Anker Jensen |
| Publisher | Technical University of Denmark |
| Pages | 79-88 |
| Number of pages | 10 |
| ISBN (Electronic) | 9788750211044 |
| Publication status | Published - Aug 2016 |
| MoE publication type | A4 Article in a conference publication |
| Event | Nordic Facilities Management Conference - Lyngby, Denmark Duration: 29 Aug 2016 → 30 Aug 2016 Conference number: 2 |
Conference
| Conference | Nordic Facilities Management Conference |
|---|---|
| Abbreviated title | CFM |
| Country/Territory | Denmark |
| City | Lyngby |
| Period | 29/08/2016 → 30/08/2016 |
Keywords
- FM services
- Workplace
- Knowledge workers
- Value co-creation