Health self-management of older employees : identifying critical peak experiences of a patient portal

Paula Valkonen; Sari Kujala; Iiris Hörhammer; Kaisa Savolainen; Riina-Riitta Helminen; Iina  Vartia

doi:10.23996/fjhw.126837

Health self-management of older employees : identifying critical peak experiences of a patient portal

Paula Valkonen^*, Sari Kujala, Iiris Hörhammer, Kaisa Savolainen, Riina-Riitta Helminen, Iina Vartia

^*Corresponding author for this work

Research output: Contribution to journal › Article › Scientific › peer-review

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Abstract

Digitalization could provide efficient and cost-effective health and well-being services to the rapidly aging population. However, digital services do not always meet their needs. We investigated the experiences and service needs of older employees by collecting quantitative and qualitative data through a survey (n = 497). The results suggested a negative association between user satisfaction and age during retirement transition. Peak experiences were meaningful, explaining a 26% variation in the overall evaluation of the portal. The negative peak experiences concerned poorly functioning features, and the positive ones the ability to take care of one’s health smoothly and easily. The respondents had high expectations for functionality, efficiency, and ease of use. They wanted more support for self-managing health: controlling weight, sleeping, recovery, and exercising.

Original language	English
Pages (from-to)	114-129
Number of pages	15
Journal	Finnish Journal of eHealth and eWelfare
Volume	15
Issue number	2
DOIs	https://doi.org/10.23996/fjhw.126837
Publication status	Published - 20 Apr 2023
MoE publication type	A1 Journal article-refereed

Keywords

occupational health
patient portal
software design
survey
telemedicine
user-centered design

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10.23996/fjhw.126837Licence: CC BY

Health self-management of older employees - identifying critical peak experiences of a patient portalFinal published version, 510 KBLicence: CC BY

1 Finished
1 Active

Towards socially inclusive digital society: transforming service culture (DigiIN)
Kujala, S. (Principal investigator) & Simola, S. (Project Member)
01/09/2022 → 31/08/2025
Project: RCF SRC (STN)
NORDeHEALTH: Nordic eHealth for Patients: Benchmarking and Developing for the Future
Kujala, S. (Principal investigator) & Simola, S. (Project Member)
01/01/2021 → 31/12/2023
Project: RCF Other

Researchers from Aalto University Detail Findings in e-Health and e-Welfare (Health self-management of older employees: identifying critical peak experiences of a patient portal)
Kujala, S. & Hörhammer, I.
08/05/2023
1 item of Media coverage
Press/Media: Media appearance

Cite this

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title = "Health self-management of older employees : identifying critical peak experiences of a patient portal",

abstract = "Digitalization could provide efficient and cost-effective health and well-being services to the rapidly aging population. However, digital services do not always meet their needs. We investigated the experiences and service needs of older employees by collecting quantitative and qualitative data through a survey (n = 497). The results suggested a negative association between user satisfaction and age during retirement transition. Peak experiences were meaningful, explaining a 26% variation in the overall evaluation of the portal. The negative peak experiences concerned poorly functioning features, and the positive ones the ability to take care of one{\textquoteright}s health smoothly and easily. The respondents had high expectations for functionality, efficiency, and ease of use. They wanted more support for self-managing health: controlling weight, sleeping, recovery, and exercising.",

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AU - Valkonen, Paula

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AU - Hörhammer, Iiris

AU - Savolainen, Kaisa

AU - Helminen, Riina-Riitta

AU - Vartia, Iina

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KW - occupational health

KW - patient portal

KW - software design

KW - survey

KW - telemedicine

KW - user-centered design

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DO - 10.23996/fjhw.126837

M3 - Article

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Health self-management of older employees : identifying critical peak experiences of a patient portal

Abstract

Keywords

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Projects

Towards socially inclusive digital society: transforming service culture (DigiIN)

NORDeHEALTH: Nordic eHealth for Patients: Benchmarking and Developing for the Future

Press/Media

Researchers from Aalto University Detail Findings in e-Health and e-Welfare (Health self-management of older employees: identifying critical peak experiences of a patient portal)

Cite this