@techreport{af2d9c6c5fea4f7c9299f7b7464292d0,
title = "General overview of benchmarking and benchmarking process",
keywords = "benchmarking, benchmarking process, direct exchange, direct site visits, in-house research, third-party research, benchmarking, benchmarking process, direct exchange, direct site visits, in-house research, third-party research, benchmarking, benchmarking process, direct exchange, direct site visits, in-house research, third-party research",
author = "Catalina Sitnikov",
year = "2002",
language = "English",
series = "www.aluenet.com",
publisher = "Teknillinen korkeakoulu Lahden keskus",
pages = "9",
type = "WorkingPaper",
institution = "Teknillinen korkeakoulu Lahden keskus",
}