Game-based learning in an Industrial Service Operations Management Course

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This study explores how a game-based approach supports students’ learning in a graduate course on industrial service operations management. Aalto Manufacturing Game (AMG) has been played for several years as a part of an Industrial Management course to provide students with a realistic view of industrial services and asset management. The game illustrates supply chain dynamics and asset management challenges, with a focus on the quality deterioration problem in service provision (Oliva & Sterman, 2001). In this paper, we evaluate the effect of AMG on participants’ learning based on game session feedback and written exam answers. We also evaluate the game as a learning experience trough feedback, observations, and interviews. The findings suggest that the gamified version of teaching provides students with the opportunity to learn by doing while having fun in the class. The game enables participants to socially construct knowledge, raising the effectiveness of teaching supply chain challenges by simulating real world problems from different perspectives of actors involved in operations. Based on our research we argue that the game enhances the learning experience through emotionally engaging students in the activity. To this end, the learning objectives should be embedded in the game dramaturgy.
Original languageEnglish
Title of host publication4th International Conference on Higher Education Advances (HEAd’18)
Place of PublicationValència
Number of pages9
Publication statusPublished - Jun 2018
MoE publication typeA4 Article in a conference publication
EventInternational Conference on Higher Education Advances - Valencia, Spain
Duration: 20 Jun 201822 Jun 2018
Conference number: 4

Publication series

NameInternational Conference on Higher Education Advances
ISSN (Electronic)2603-5871


ConferenceInternational Conference on Higher Education Advances
Abbreviated titleHEAd'18


  • Teaching game
  • Service operations
  • Gamification

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