From a Goods-Dominant Business Model to a Service-Dominant Business Model: Empirical Evidence from the Construction Sector

Henri Hietala, Minni Särkkä, Anni Rouvinen, Jussi Aho

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationQUIS12 conference (The 12th International Research Symposium on Service Excellence in Management), Ithaca, NY, USA, June 2-5, 2011
    EditorsLiana Victorino Bo van der Rhee
    Place of PublicationIthaca, NY, USA
    PublisherCenter for Hospitality Research, School of Hotel Administration, Cornell University, United States of America
    Pages576-586
    ISBN (Print)978-0-578-08457-2
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication

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