Framework of strategic, tactical and operational customer relationship management in facility services

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    Original languageEnglish
    Title of host publicationQUIS 11 - Services Conference, Wolfsburg, Germany, June 11-14, 2009
    EditorsBernd Stauss, Bo Edvardsson, Robert Johnston
    Place of PublicationGermany
    PublisherIngolstadt School of Management, Catholic University Eichstaett-Ingolstadt
    Pages196-205
    ISBN (Print)978-3-00-027342-1
    Publication statusPublished - 2009
    MoE publication typeA4 Article in a conference publication

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