Factors of Implementing Citizen-Centric e-Government in Developing Countries: Namibia

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The low adoption and use of e-Government have motivated interest in researching citizen-centric e-Government. This is important to developing countries where e-Government is seen as promoting social exclusion due to differences in income, access to ICTs and literacy rates across the populace. This study used a prototype m-Government application to investigate factors of citizen-centric e-Government. The study targeted one of the Ministries in Namibia and investigated challenges faced by citizens when accessing government service. While m-Government and e-Government could play a key role in addressing some of the challenges faced, it was noted that the government need to strategically implement e-Government given a number of contextual factors. For instance, while an urban-based citizen could afford a smartphone and operate one, the case is different with a citizen living in rural communities; rural populace, characterised by the aged cannot afford smartphones nor operate ones without assistance. This is mainly down to the fact that part of the rural populace cannot read and write in English or their native language. Hence, this study suggests understanding ICTs accessible to the populace, ICT skills, attitude towards technology, ICT infrastructure, costs, security and using a community-based partnership approach as key factors of e-Government in Namibia.

Original languageEnglish
Title of host publicationProceedings of Fifth International Congress on Information and Communication Technology
Number of pages11
ISBN (Electronic)978-981-15-5859-7
ISBN (Print)978-981-15-5858-0
Publication statusPublished - 2020
MoE publication typeA4 Conference publication
EventInternational Congress on Information and Communication Technology - Nanning, China
Duration: 11 Jan 201913 Jan 2019

Publication series

NameAdvances in Intelligent Systems and Computing
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365


ConferenceInternational Congress on Information and Communication Technology


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