Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

4 Citations (Scopus)
120 Downloads (Pure)

Abstract

Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.
Original languageEnglish
Title of host publicatione-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings
EditorsRafik Zitouni, Max Agueh, Pélagie Houngue, Hénoc Soude
PublisherSpringer
Pages219-236
Number of pages18
ISBN (Electronic)978-3-030-41593-8
ISBN (Print)978-3-030-41592-1
DOIs
Publication statusPublished - 2020
MoE publication typeA4 Conference publication
EventInternational Conference on e-Infrastructure and e-Services for Developing Countries - Porto-Novo, Benin
Duration: 3 Dec 20194 Dec 2019
Conference number: 11

Publication series

NameLecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
PublisherSpringer

Conference

ConferenceInternational Conference on e-Infrastructure and e-Services for Developing Countries
Abbreviated titleAFRICOMM
Country/TerritoryBenin
CityPorto-Novo
Period03/12/201904/12/2019

Fingerprint

Dive into the research topics of 'Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community'. Together they form a unique fingerprint.

Cite this