Abstract
Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.
Original language | English |
---|---|
Title of host publication | e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings |
Editors | Rafik Zitouni, Max Agueh, Pélagie Houngue, Hénoc Soude |
Publisher | Springer |
Pages | 219-236 |
Number of pages | 18 |
ISBN (Electronic) | 978-3-030-41593-8 |
ISBN (Print) | 978-3-030-41592-1 |
DOIs | |
Publication status | Published - 2020 |
MoE publication type | A4 Conference publication |
Event | International Conference on e-Infrastructure and e-Services for Developing Countries - Porto-Novo, Benin Duration: 3 Dec 2019 → 4 Dec 2019 Conference number: 11 |
Publication series
Name | Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering |
---|---|
Publisher | Springer |
Conference
Conference | International Conference on e-Infrastructure and e-Services for Developing Countries |
---|---|
Abbreviated title | AFRICOMM |
Country/Territory | Benin |
City | Porto-Novo |
Period | 03/12/2019 → 04/12/2019 |