Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

Karin Frohlich; Marko Nieminen; Antti Pinomaa

doi:10.1007/978-3-030-41593-8_17

Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

Karin Frohlich, Marko Nieminen, Antti Pinomaa

LUT University

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

9 Citations (Scopus)

119 Downloads (Pure)

Abstract

Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.

Original language	English
Title of host publication	e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings
Editors	Rafik Zitouni, Max Agueh, Pélagie Houngue, Hénoc Soude
Publisher	Springer
Pages	219-236
Number of pages	18
ISBN (Electronic)	978-3-030-41593-8
ISBN (Print)	978-3-030-41592-1
DOIs	https://doi.org/10.1007/978-3-030-41593-8_17
Publication status	Published - 2020
MoE publication type	A4 Conference publication
Event	International Conference on e-Infrastructure and e-Services for Developing Countries - Porto-Novo, Benin Duration: 3 Dec 2019 → 4 Dec 2019 Conference number: 11

Publication series

Name	Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
Publisher	Springer

Conference

Conference	International Conference on e-Infrastructure and e-Services for Developing Countries
Abbreviated title	AFRICOMM
Country/Territory	Benin
City	Porto-Novo
Period	03/12/2019 → 04/12/2019

Access to Document

10.1007/978-3-030-41593-8_17

Factors influencing the adoption of ... AFRICOMM 2019Accepted author manuscript, 535 KB

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Frohlich, K., Nieminen, M., & Pinomaa, A. (2020). Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. In R. Zitouni, M. Agueh, P. Houngue, & H. Soude (Eds.), e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings (pp. 219-236). (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering). Springer. https://doi.org/10.1007/978-3-030-41593-8_17

Frohlich, Karin ; Nieminen, Marko ; Pinomaa, Antti. / Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings. editor / Rafik Zitouni ; Max Agueh ; Pélagie Houngue ; Hénoc Soude. Springer, 2020. pp. 219-236 (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering).

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abstract = "Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.",

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Frohlich, K , Nieminen, M & Pinomaa, A 2020, Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. in R Zitouni, M Agueh, P Houngue & H Soude (eds), e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, Springer, pp. 219-236, International Conference on e-Infrastructure and e-Services for Developing Countries, Porto-Novo, Benin, 03/12/2019. https://doi.org/10.1007/978-3-030-41593-8_17

Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. / Frohlich, Karin ; Nieminen, Marko; Pinomaa, Antti.
e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings. ed. / Rafik Zitouni; Max Agueh; Pélagie Houngue; Hénoc Soude. Springer, 2020. p. 219-236 (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AU - Pinomaa, Antti

N1 - Conference code: 11

PY - 2020

Y1 - 2020

N2 - Mobile-government (m-Government) services adoption is being advanced as an alternative solution for addressing challenges faced by electronic-government (e-Government) adoption in marginalised communities. However, factors of m-Government need to be understood if it is to be adopted by marginalised communities. There are suggestions that many contextual factors affect to the adoption of m-Government services. In this study, factors of m-Government in Oniipa, a marginalised rural community in Namibia are researched. Results show that security, technology trust, ICT supporting infrastructure, usage experience, costs, awareness, skills for accessing m-Government, language literacy, training, perceived ease of use, perceived usefulness, social influence, perceived empathy and compatibility are critical factors of m-Government services adoption. The study findings shall be used to propel m-Government adoption in a Fusion Grid project that aims to address infrastructural challenges faced by marginal communities when adopting e-Government. Similarly, policy makers can draw lessons on m-Government adoption from this study.

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Frohlich K , Nieminen M, Pinomaa A. Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community. In Zitouni R, Agueh M, Houngue P, Soude H, editors, e-Infrastructure and e-Services for Developing Countries - 11th EAI International Conference, AFRICOMM 2019, Proceedings. Springer. 2020. p. 219-236. (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering). doi: 10.1007/978-3-030-41593-8_17

Factors Influencing the Adoption of m-Government: Perspectives from a Namibian Marginalised Community

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