Exploring the quality of relationships: Case study on expectations of and experiences from process industry

Kaija-Stiina Paloheimo

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publication8th Internaional Seminar in Service Management, La Londe les Maures, Ranska, July 8-11, 2004
Place of PublicationPuyricard, France
PublisherIAE Aix-en-Provence
Pages603-618
Publication statusPublished - 2004
MoE publication typeA4 Article in a conference publication

Keywords

  • b-to-b services
  • customer relationship management
  • industrial service
  • relationship quality

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