@article{89bce6d697544993921b5f22e91a9678,
title = "Exploring multi-actor value creation in IT service processes",
keywords = "dashboard, IS organization, IT value, multi-actor system, performance management, service process, dashboard, IS organization, IT value, multi-actor system, performance management, service process, dashboard, IS organization, IT value, multi-actor system, performance management, service process",
author = "Heikki Lempinen and Risto Rajala",
year = "2014",
doi = "10.1057/jit.2014.1",
language = "English",
volume = "29",
pages = "170--185",
journal = "Journal of Information Technology",
issn = "0268-3962",
publisher = "Sage Publishing",
number = "2",
}