Exploring multi-actor value creation in IT service processes

Heikki Lempinen, Risto Rajala

Research output: Contribution to journalArticleScientificpeer-review

20 Citations (Scopus)
Original languageEnglish
Pages (from-to)170-185
JournalJOURNAL OF INFORMATION TECHNOLOGY
Volume29
Issue number2
DOIs
Publication statusPublished - 2014
MoE publication typeA1 Journal article-refereed

Keywords

  • dashboard
  • IS organization
  • IT value
  • multi-actor system
  • performance management
  • service process

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