@article{3a8ae263beab4aaa9fdf10195ba86fc0,
title = "Experiences of a short vocal training course for call-centre customer service advisors",
keywords = "vocal loading, vocal training, voice production, vocal loading, vocal training, voice production, vocal loading, vocal training, voice production",
author = "Laura Lehto and Leena Rantala and Erkki Vilkman and Paavo Alku and Tom B{\"a}ckstr{\"o}m",
year = "2003",
language = "English",
volume = "55",
pages = "163--176",
journal = "Folia Phoniatrica et Logopaedica",
issn = "1021-7762",
publisher = "S. Karger AG",
number = "4",
}