Experiences of a short vocal training course for call-centre customer service advisors

Laura Lehto, Leena Rantala, Erkki Vilkman, Paavo Alku, Tom Bäckström

Research output: Contribution to journalArticleScientificpeer-review

34 Citations (Scopus)
Original languageEnglish
Pages (from-to)163-176
JournalFolia Phoniatrica et Logopaedica
Issue number4
Publication statusPublished - 2003
MoE publication typeA1 Journal article-refereed


  • vocal loading
  • vocal training
  • voice production

Cite this