Abstract
User experience (UX) research is moving from product- and user needs-centric design towards more holistic design for services. At the same time, digitalization is driving the Service Design community towards digital services. Despite the similarity of interests, these two communities have been surprisingly apart. This workshop focuses on the intersection of experience and service design, discussing the ideological and methodological similarities and differences between the two. The workshop has four objectives: (1) to explore ideological and methodological similarities and differences in service and experience design, (2) to share experiences of integrating service and experience design, (3) to identify research themes for the future, and (4) to connect people working in this area.
| Original language | English |
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| DOIs | |
| Publication status | Published - 20 Apr 2018 |
| MoE publication type | Not Eligible |
| Event | ACM SIGCHI Annual Conference on Human Factors in Computing Systems - Palais des Congrès de Montréal, Montreal, Canada Duration: 21 Apr 2018 → 26 Apr 2018 Conference number: 36 https://chi2018.acm.org/ https://chi2018.acm.org |
Conference
| Conference | ACM SIGCHI Annual Conference on Human Factors in Computing Systems |
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| Abbreviated title | CHI |
| Country/Territory | Canada |
| City | Montreal |
| Period | 21/04/2018 → 26/04/2018 |
| Internet address |
Keywords
- Brand experience
- Customer experience
- Experience design
- Omnichannel design
- Service design
- User experience