Experience design meets service design – method clash or marriage?

Tuuli Mattelmäki, Virpi Roto, Jung Joo Lee, John Zimmerman

Research output: Contribution to conferenceAbstractScientificpeer-review

3 Citations (Scopus)

Abstract

User experience (UX) research is moving from product- and user needs-centric design towards more holistic design for services. At the same time, digitalization is driving the Service Design community towards digital services. Despite the similarity of interests, these two communities have been surprisingly apart. This workshop focuses on the intersection of experience and service design, discussing the ideological and methodological similarities and differences between the two. The workshop has four objectives: (1) to explore ideological and methodological similarities and differences in service and experience design, (2) to share experiences of integrating service and experience design, (3) to identify research themes for the future, and (4) to connect people working in this area.

Original languageEnglish
DOIs
Publication statusPublished - 20 Apr 2018
EventACM SIGCHI Annual Conference on Human Factors in Computing Systems - Palais des Congrès de Montréal, Montreal, Canada
Duration: 21 Apr 201826 Apr 2018
Conference number: 36
https://chi2018.acm.org/
https://chi2018.acm.org

Conference

ConferenceACM SIGCHI Annual Conference on Human Factors in Computing Systems
Abbreviated titleCHI
CountryCanada
CityMontreal
Period21/04/201826/04/2018
Internet address

Keywords

  • Brand experience
  • Customer experience
  • Experience design
  • Omnichannel design
  • Service design
  • User experience

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