@article{9b0d5dca9e8746ff8e39c0f88bc5aa07,
title = "Enhancing field-service delivery: the role of information",
keywords = "Equipment information, Field service, Information management, Service call preparations, Service call success ratio, Service calls, Service improvements, Service operations, Equipment information, Field service, Information management, Service call preparations, Service call success ratio, Service calls, Service improvements, Service operations, Equipment information, Field service, Information management, Service call preparations, Service call success ratio, Service calls, Service improvements, Service operations",
author = "Olli Lehtonen and Timo Ala-Risku and Jan Holmstr{\"o}m",
year = "2012",
language = "English",
volume = "18",
pages = "125--140",
journal = "Journal of Quality in Maintenance Engineering",
issn = "1355-2511",
publisher = "Emerald",
number = "2",
}