Enhancing field-service delivery: the role of information

Olli Lehtonen, Timo Ala-Risku, Jan Holmström

Research output: Contribution to journalArticleScientificpeer-review

10 Citations (Scopus)
Original languageEnglish
Pages (from-to)125-140
JournalJournal of Quality in Maintenance Engineering
Volume18
Issue number2
Publication statusPublished - 2012
MoE publication typeA1 Journal article-refereed

Keywords

  • Equipment information, Field service, Information management, Service call preparations, Service call success ratio, Service calls, Service improvements, Service operations

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