@inproceedings{3f5cae1c707842048304adb87aeef912,
title = "Enhancing Facility Service Processes in Government Offices through Standardisation",
keywords = "facility management, multiple-case study, orderliness, process, REB, standardisation, value creation, facility management, multiple-case study, orderliness, process, REB, standardisation, value creation, facility management, multiple-case study, orderliness, process, REB, standardisation, value creation",
author = "Tuuli Jylh{\"a} and Auli Karjalainen",
year = "2014",
language = "English",
pages = "343--352",
booktitle = "Annual meeting of International Lean Construction Group; Oslo 25-27; June 2014.",
}