Engaging Automation at Work – A Literature Review

Virpi Roto, Philippe Palanque, Hannu Karvonen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

3 Citations (Scopus)


Automation pervades workplaces in an increasing pace and its effects on work practices and roles are far-reaching. Work tasks are typically automated with efficiency, effectiveness and safety in mind, but less attention is paid on the user experience aspects. As the amount of direct human control over technology is often decreased with automation, the human aspect of those systems might seem less essential and thus human-system interaction designers may not be consulted when automation is designed. Yet, fully autonomous and unmanned systems are rare, as humans often still have to monitor, intervene, maintain and control the automated environments – be it on-site or remotely. This paper discusses the need for better interaction design of automated systems with a focus on engaging user experiences in work environments. Results of a systematic literature on engaging user experience design in automation solutions used at work revealed that experiential human-automation interaction design is a neglected research topic. Therefore, we call for more research on automation design that improves not only efficiency, i.e., the pragmatic aspects of user experience, but also employee engagement and other emotional aspects of user experience. It is time for a turn to the experiential to take place also in the work automation context.
Original languageEnglish
Title of host publicationHuman Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers
EditorsBarbara Rita Barricelli, Virpi Roto, Torkil Clemmensen, Pedro Campos, Arminda Lopes, Frederica Gonçalves, José Abdelnour-Nocera
Number of pages15
Publication statusPublished - 1 Jan 2019
MoE publication typeA4 Article in a conference publication
EventHuman-Work Interaction Design - Designing Engaging Automation: Working Conference - Espoo, Finland
Duration: 20 Aug 201821 Aug 2018
Conference number: 5

Publication series

NameIFIP Advances in Information and Communication Technology
ISSN (Print)1868-4238


ConferenceHuman-Work Interaction Design - Designing Engaging Automation
Abbreviated titleHWID'18
Internet address


  • Engagement
  • Human factors
  • Human-computer interaction
  • Interaction design
  • Literature review
  • User experience
  • Work automation


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