Engaging Automation at Work – A Literature Review

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Engaging Automation at Work – A Literature Review. / Roto, Virpi; Palanque, Philippe; Karvonen, Hannu.

Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers. ed. / Barbara Rita Barricelli; Virpi Roto; Torkil Clemmensen; Pedro Campos; Arminda Lopes; Frederica Gonçalves; José Abdelnour-Nocera. 2019. p. 158-172 (IFIP Advances in Information and Communication Technology; Vol. 544).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Roto, V, Palanque, P & Karvonen, H 2019, Engaging Automation at Work – A Literature Review. in BR Barricelli, V Roto, T Clemmensen, P Campos, A Lopes, F Gonçalves & J Abdelnour-Nocera (eds), Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers. IFIP Advances in Information and Communication Technology, vol. 544, pp. 158-172, Human-Work Interaction Design - Designing Engaging Automation, Espoo, Finland, 20/08/2018. https://doi.org/10.1007/978-3-030-05297-3_11

APA

Roto, V., Palanque, P., & Karvonen, H. (2019). Engaging Automation at Work – A Literature Review. In B. R. Barricelli, V. Roto, T. Clemmensen, P. Campos, A. Lopes, F. Gonçalves, & J. Abdelnour-Nocera (Eds.), Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers (pp. 158-172). (IFIP Advances in Information and Communication Technology; Vol. 544). https://doi.org/10.1007/978-3-030-05297-3_11

Vancouver

Roto V, Palanque P, Karvonen H. Engaging Automation at Work – A Literature Review. In Barricelli BR, Roto V, Clemmensen T, Campos P, Lopes A, Gonçalves F, Abdelnour-Nocera J, editors, Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers. 2019. p. 158-172. (IFIP Advances in Information and Communication Technology). https://doi.org/10.1007/978-3-030-05297-3_11

Author

Roto, Virpi ; Palanque, Philippe ; Karvonen, Hannu. / Engaging Automation at Work – A Literature Review. Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers. editor / Barbara Rita Barricelli ; Virpi Roto ; Torkil Clemmensen ; Pedro Campos ; Arminda Lopes ; Frederica Gonçalves ; José Abdelnour-Nocera. 2019. pp. 158-172 (IFIP Advances in Information and Communication Technology).

Bibtex - Download

@inproceedings{fef1fc92876041e48a58cdacb1dc4a8e,
title = "Engaging Automation at Work – A Literature Review",
abstract = "Automation pervades workplaces in an increasing pace and its effects on work practices and roles are far-reaching. Work tasks are typically automated with efficiency, effectiveness and safety in mind, but less attention is paid on the user experience aspects. As the amount of direct human control over technology is often decreased with automation, the human aspect of those systems might seem less essential and thus human-system interaction designers may not be consulted when automation is designed. Yet, fully autonomous and unmanned systems are rare, as humans often still have to monitor, intervene, maintain and control the automated environments – be it on-site or remotely. This paper discusses the need for better interaction design of automated systems with a focus on engaging user experiences in work environments. Results of a systematic literature on engaging user experience design in automation solutions used at work revealed that experiential human-automation interaction design is a neglected research topic. Therefore, we call for more research on automation design that improves not only efficiency, i.e., the pragmatic aspects of user experience, but also employee engagement and other emotional aspects of user experience. It is time for a turn to the experiential to take place also in the work automation context.",
keywords = "Engagement, Human factors, Human-computer interaction, Interaction design, Literature review, User experience, Work automation",
author = "Virpi Roto and Philippe Palanque and Hannu Karvonen",
year = "2019",
month = "1",
day = "1",
doi = "10.1007/978-3-030-05297-3_11",
language = "English",
isbn = "9783030052966",
series = "IFIP Advances in Information and Communication Technology",
pages = "158--172",
editor = "Barricelli, {Barbara Rita} and Virpi Roto and Torkil Clemmensen and Pedro Campos and Arminda Lopes and Frederica Gon{\cc}alves and Jos{\'e} Abdelnour-Nocera",
booktitle = "Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers",

}

RIS - Download

TY - GEN

T1 - Engaging Automation at Work – A Literature Review

AU - Roto, Virpi

AU - Palanque, Philippe

AU - Karvonen, Hannu

PY - 2019/1/1

Y1 - 2019/1/1

N2 - Automation pervades workplaces in an increasing pace and its effects on work practices and roles are far-reaching. Work tasks are typically automated with efficiency, effectiveness and safety in mind, but less attention is paid on the user experience aspects. As the amount of direct human control over technology is often decreased with automation, the human aspect of those systems might seem less essential and thus human-system interaction designers may not be consulted when automation is designed. Yet, fully autonomous and unmanned systems are rare, as humans often still have to monitor, intervene, maintain and control the automated environments – be it on-site or remotely. This paper discusses the need for better interaction design of automated systems with a focus on engaging user experiences in work environments. Results of a systematic literature on engaging user experience design in automation solutions used at work revealed that experiential human-automation interaction design is a neglected research topic. Therefore, we call for more research on automation design that improves not only efficiency, i.e., the pragmatic aspects of user experience, but also employee engagement and other emotional aspects of user experience. It is time for a turn to the experiential to take place also in the work automation context.

AB - Automation pervades workplaces in an increasing pace and its effects on work practices and roles are far-reaching. Work tasks are typically automated with efficiency, effectiveness and safety in mind, but less attention is paid on the user experience aspects. As the amount of direct human control over technology is often decreased with automation, the human aspect of those systems might seem less essential and thus human-system interaction designers may not be consulted when automation is designed. Yet, fully autonomous and unmanned systems are rare, as humans often still have to monitor, intervene, maintain and control the automated environments – be it on-site or remotely. This paper discusses the need for better interaction design of automated systems with a focus on engaging user experiences in work environments. Results of a systematic literature on engaging user experience design in automation solutions used at work revealed that experiential human-automation interaction design is a neglected research topic. Therefore, we call for more research on automation design that improves not only efficiency, i.e., the pragmatic aspects of user experience, but also employee engagement and other emotional aspects of user experience. It is time for a turn to the experiential to take place also in the work automation context.

KW - Engagement

KW - Human factors

KW - Human-computer interaction

KW - Interaction design

KW - Literature review

KW - User experience

KW - Work automation

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DO - 10.1007/978-3-030-05297-3_11

M3 - Conference contribution

SN - 9783030052966

T3 - IFIP Advances in Information and Communication Technology

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BT - Human Work Interaction Design. Designing Engaging Automation - 5th IFIP WG 13.6 Working Conference, HWID 2018, Revised Selected Papers

A2 - Barricelli, Barbara Rita

A2 - Roto, Virpi

A2 - Clemmensen, Torkil

A2 - Campos, Pedro

A2 - Lopes, Arminda

A2 - Gonçalves, Frederica

A2 - Abdelnour-Nocera, José

ER -

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